Product Guarantees & Return Policy

We want you to be assured you can believe
in the quality of all our product lines


If for any reason you are not satisfied with any product you have purchased from us, you can be sure that we will do all we can to either offer an exchange or refund, at your request.
We mean it, when we say,
"We take great pride in our customer's satisfaction".

We want to prevent any dis-satisfaction, frustration, or returns before they occur.

To enhance customer satisfaction, we are happy to offer you FREE* samples of our coffees (and other sample products) free of charge (we'll even pay shipping & handling for coffee samples).



Our Product Guarantees -

  • Ground Coffees -
    If you just aren't satisfied with a coffee purchased from us,
    we will be happy to offer you a refund or issue an "in-store" credit to your account.
    Because coffee that has been ground will lose its freshness quickly. All pre-ground coffee products are guaranteed for fifteen days**.

  • Whole Bean Coffee(s) -
    Because coffee will retain both its aroma and flavor as a bean for a longer period, all our whole bean coffee products are guaranteed for thirty days**.

  • Coffee Gift Sets -
    If you have received a Coffee Gift Set and wish to return it for any reason, within forty-five days** for whole bean coffees, and within twenty days** for pre-ground coffees. Once we receive the still shrink-wrapped gift set, we will be happy to issue you an "in-store" credit.
    Coffee Gift Sets that have been "opened" (the shrink-wrap obviously torn or removed completely) may be eligible for 50% credit.
    Note: As this product is intended to be a gift, we unable to offer monetary compensation except directly to, or by permission of, the original purchaser.

  • Specialty Items - Custom Blends & Personalized Products
    As we may offer assistance in the creation of custom blends (a specialty item), and you purchase either a specialty or personalized item, we are unable to offer a full refund as it is a custom blend.
    We may be able to offer a partial refund or issue a partial "in-store" credit if your specialty item is desired by another customer, or ourselves, though there is no guarantee that we will do so.
    We apologize for this and hope that you can understand our position regarding the return of specialty items.

    • To return a product or products -

    1. If you are not satisfied with your order, please contact us (via email) immediately.
      Product(s) that are returned without a RMA (Return Merchadise Authorization) number (that we issued) on the outside of the package, it will be refused.

    2. We will reply via email immediately, after we have verified our guarantee has not expired (based on the date the product was shipped).

          A) If our guarantee has not expired, we ask that you:

                1) return the product and
                2) include a copy of our reply inside the package, and
                3) the RMA# (that is included in our reply) must be
                clearly written on the outside of the package.

                      A) If you request FREE return shipping (ex, we
                      provide you with a return shipping label), you
                      understand and agree that we may choose use the
                      least expensive shipping method in our efforts
                      to maintain low prices.
                      B) Upon receipt of the product(s) we will issue a
                      refund according to your method of payment.
                      * Credit card orders will have a credit applied to them,
                      and money orders will be sent for any other form of
                      payment.

          B) If our guarantee has expired, you may
                1) keep the product, and
                2) we will issue an "in-store" credit.


    Guarantee on other product or products -

    Will be determined upon the introduction of additional products.




    * See our "Just Try It" Promotion

    ** All pruducts must be received by the last day of the guarantee to qualify for a refund.

    For example:
    A person orders a 16oz package of whole beans (they have a thrity day guarantee) on the 1st of June,

    We ship their order two days later on the 3rd of June (this is when the guarantee starts).

    As long as the product is returned, (arrives) by the 3rd of July (thirty days from the ship date) a refund, an exchange, or a credit, (depending on the customer's desire) will be issued.